CONTACTS | POLICIES | REQUESTS & CATALOGS
NEW STORE OPENING | CORPORATE PURCHASES | REVIEW COPIES

US RETAIL DISCOUNT SCHEDULE
1-4 titles  – 20%
5-9 titles  – 40%
10-24 titles – 45%
25+ titles  –  45% + free freight

This schedule applies to single or assorted titles and to library orders. Canadian contact: Kate Walker & Company.

PAYMENT TERMS
Net 30

SHIPPING
Free shipping on orders of more than 25 books. All others FOB Seattle.

RETURNS/CLAIMS POLICY

• All returns must be made at customer’s expense
• Returns must be unmarked and in resalable condition.
• No credit will be given for books received damaged. Examples of damaged books include: bent corner or spine; bent, crumpled or dirty pages; ink marks and cut marks; glue residue; store specific stickers, price stickers and security devices; water damage; and other extreme damage.
• All returns must be packed in cartons weighing less than 50 pounds.
• Books should be packed horizontally in the box, with sufficient packing material to lessen the chance of damage in return.
• Paperwork, and original invoice information, must be included in all shipments to expedite return. Returns received without paperwork, will be credited at 55%
  of list price.
• Damaged books received from publisher must be reported within 30 days of receipt to be eligible for credit or replacement. All other discrepancies in shipment must also be reported within 30 days.
• We will only return damaged books when customer responds within 30 days of notification and return at customer’s cost.
• Credit will be given for old editions if returned within 6 months of publication of new edition.
• Credit for returns will be applied to customer’s account. Credits expire two years from date of issuance.
• There are no cash refunds.